Jobs @ Room Service



To co-ordinate the deliveries function and monitor and control drivers, bikers and dispatch staff. Rota planning and dealing with any staff disciplinary issues.

These responsibilities will include, but not be limited to, the following
  • Managing the drivers / bikers and despatch team
  • To ensure all daily routines are completed within agreed timescales.
  • To liaise with customer services(call centre supervisor), finance, night shift and restaurants
  • To ensure the companies operational vehicles are maintained in accordance with manufacturers maintenance schedules
  • To ensure all necessary legislation is complied with in relation to the company’s operational vehicles and those engaged to drive them. This must include the routine checking of driver licences.
  • To recruit drivers as and when required and in agreement with the Managing Director
  • To ensure the effective training of all staff to include drivers/bikers and the despatch team
  • To ensure adequate contingency is in place in the event of absenteeism
  • To make proposals on the future requirements for the number of vans, bikes and drivers to ensure effective delivery of goods is maintained
  • To monitor the conditions of the vehicles on a regular basis and to ensure the drivers “care of the vehicle” bonus is applied correctly
  • To monitor the use of the company mobile telephones provided to drivers for use when working for the company Attend training and to develop relevant knowledge and skills.
  • Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
  • Manage and control departmental expenditure within agreed budgets
  • Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
The detailed job requirements will vary according to business circumstances and the ideal candidate should be prepared to take on any role or task that the directors consider appropriate.
The following skills and experience will be considered in assessing potential candidates for this role:
  1. Personality: Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with staff and restaurant managers. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Well presented and businesslike. Sufficiently mobile and flexible to work late hours up to a few days a week. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.
  2. Personal Situation: Must be mature and domestically secure. Able to spend one or two nights away per week without upsetting domestic situation. Able to commute reliably to office base. Able to work extended hours on occasions when required. May be striving financially but not desperate or in serious debt.
  3. Specific Job Skills: Able to communicate and motivate staff. Understands the principles of staff management. Appreciates need for consistency within company's deliveries department and the impact on customer service.
  4. Computer skills: Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email.
  5. Literacy and Numeracy: Able to understand time sheet and basic management reports to monitor staff performance.
  6. Management Ability: Ability to manage staff, recruitment and training the monitoring of staff performance. Some people-management skills, experience and natural ability will be useful.
Applicants please apply by sending an introductonary email and a Curriculum Vitae to jobs@roomservice.co.uk

Dispatch Controller required to manage a team of 30 drivers. Must have:
  • Sound Geographical Knowledge of London Central, City and NW Areas
  • Good Supervisory and Management Skills Essential
  • Good IT and Communication Skills would be an Added Advantage
  • UK Driving Licence Essential
Competitive Rates on Offer will be Disclosed to Short listed Candidates. The detailed job requirements will vary according to business circumstances and the ideal candidate should be prepared to take on any role or task that the directors consider appropriate.

Please submit application by emailing CV to jobs@roomservice.co.uk or call our dispatch manager on 020 7644 6653 between 10am – 5pm Monday to Friday for further information.

minibar

Room Service Deliveries Ltd. 65 Maygrove Road London. NW6 2EH Tel: 0207 644 6666 Fax: 0207 644 6644
Email: roomservice@roomservice.co.uk
Delivery within 1 hour / opening times : monday - friday 9:30am / saturday - sunday 11:30am / last orders: monday - sunday 11:00pm